What personal information do we collect?
We may collect the following types of personal information:
Telephone number and other contact details;
Date of birth;
Any additional information about you that you provide to us, including through your use of our venues, our website, our online presence or through other websites or accounts from which you permit us to collect information; or
any other personal information that may be required in order to facilitate your dealings with us.
How do we collect your personal information?
We may collect personal information either directly from you, or from third parties, including when you:
make a reservation at one of our venues, either over the phone or through an online booking form (which may be hosted by a third party);
register on our website;
leave a business card at a venue;
redeem an offer at a venue;
attend a function at one of our venues and consent to your photograph being taken;
enter into a competition run with one of our partner advertisers;
communicate with us through correspondence, telephone calls, or email, or when you share information with us from other social applications, online services or websites; or
invest in our business or enquire as to a potential purchase of our business.
Why do we collect, use and disclose personal information?
Our handling of your personal information will vary depending upon how you engage with us. We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to make a reservation or booking at a venue;
to provide you with our goods and services at a venue;
to respond to your enquiry or otherwise send you information which you request;
to allow you to register to use one of our websites;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners;
to administer competitions or other promotional activities or events sponsored or managed by us or our business partners;
to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application.
Our use of your information
Generally, information which you give to us is used to provide you with a product or service which you have requested from us. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquired about our venues or entered a promotion in relation to our venues or products, we may infer your consent to receive marketing materials about those venues and services, or other venues and services which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by emailing email@example.com.
To whom do we disclose your personal information?
our employees and related bodies corporate;
third party suppliers and service providers (including booking websites in connection with providing our services to you); professional advisers, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.